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Shipping

Our Shipping Rates and Policies

Decor Music Inc. ships all orders via FedEx. Several different rates are available, depending upon the package dimension, how fast you want to receive your order, and where you want your order shipped. Available shipping methods are:

Most bigger packages will go through UPS, FedEx Ground, or the post office for small packages.

(The method we use if you do not specify)
UPS Second Day
UPS Next Day FedEx International (2nd Day—selected destinations only)
Most international shipments will use the Post Office unless you specify otherwise.

You can select one method when filling out your order form. For more information on these shipping methods, click here to go to the FedEx Web site.

Additional Information

Because the contents of orders vary and because we do not bill you for your order until it ships, it is not possible to estimate in advance exactly what your shipping charge will be. However, if you check the "Call about shipping" box on your order form, we will call you and tell you what your shipping charge will be before we ship your order. Meanwhile, here is some information that might be helpful: 

Additional charges will apply for shipping instruments, cases, and oversized items a second day or overnight.

Additional charges will also apply for shipping cellos, cello cases, and string basses using standard shipping.

There will be an additional charge for each instrument, instrument outfit, or instrument case ordered. Cello outfits can only be shipped in a soft cello bag or a case due to neck support issues during shipping. String bass shipments always require a shipping quote. A shipping quote will be sent to you within 2 business days of your order. Orders with a shipping quote will not be delivered on Saturday. 

Express Shipping

In-stock orders must be placed before noon Pacific Time Monday through Friday will ship the same day.

We do not offer a Saturday express delivery service. Therefore, overnight purchases were placed on Friday before noon. Pacific Time will be delivered on Monday, and second-day purchases will be made on Friday before noon. Pacific time will be delivered on Tuesday. The average delivery time for standard shipping is four to seven business days. Holidays, weekends, days closed, and severe weather will affect shipping delivery dates.

Note: During the summer months (which in Reno, NV are nominally May through September), orders that include instruments with certain finishes (generally more expensive instruments with softer varnishes) may not ship out from our warehouse on days that would cause them to be in transit over a weekend. This is done at our discretion; this policy intends to greatly reduce the possibility of heat damage occurring to the instrument. This policy applies to all shipping classes (standard, second-day, and overnight), since even overnight orders shipped out on Friday will not be delivered until the next Monday.

For example, a second-day order for an in-stock violin that is placed on Friday morning may not ship out of our warehouse until the following Monday. In this case, you should not expect delivery of this order until Wednesday.

Oversize/Heavy Shipping Charges

 

Orders that are oversized or extremely heavy may incur additional shipping charges. You will be notified of any additional shipping charges by email before the order is processed.

International Shipping Information

If you are ordering from outside the U.S.A., you may still place your order using our Web site. We will email you within 2 business days with a link to the possible shipping options and their costs for you to choose from. Once you make your decision, processing your order will take an additional 2-4 business days.

String Orders

For standard shipping, special string shipping rate offers can be combined in the same order with other non-string items, with certain limitations (see table below). However, you will still be charged shipping for the non-strings portion of your order.

Shipping cost for String only 

Standard Shipping Minimum Charges: $6.50, plus insurance based on the current Post Office rate.

Overnight and Second-Day Shipping: Based on the current Post Office Official Rate, plus insurance.

For expedited (second-day or overnight) orders with both string and other non-string items, normal shipping rates will be charged for the whole order (this table does not apply).

Note: For orders with both strings and non-string items, if the total of the string items in the order is less than $35.00, normal shipping rates will be charged for the whole order (this table does not apply).

We do not ship partial shipments due to out-of-stock products on international orders. If there is an item not currently in our warehouse, we will omit the out-of-stock items from the order and send only the items that are in stock. You will only be charged for the items that are shipped.

We are unable to ship flammable liquids internationally. This includes polishes, varnishes, and bow hair rejuvenation kits.

For customers outside the United States, there will be duties and/or taxes on the merchandise you purchase that you may be responsible for paying. Your nation determines the amount. Delays in customs and severe weather will affect delivery dates.

If you have any questions, please contact customer service by using the customer service page on our site.

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